Frequently asked question
About Wipes (RE)Imagined
1. What makes us unique?
Wipes (RE)Imagined uses 100% Rayon cloth that are uniquely textured and highly saturated for maximum satisfaction. Furthermore, our products are dermatologist tested, hypoallergenic and suitable for all skin types. Even better, we individually package our cloths and store them in tin containers that are durable and functional. And they smell great too.
2. How did you choose the name Wipes (Re)Imagined
We wanted a name that represents and captures the essence of our mission: To create a world where wipes can be more.
3. How can I try samples?
Unfortunately, we are not offering samples at this time. However, we offer a full refund or exchange if you do not love our products.
4. Do you have a subscription Service?
Yes. We offer both a weekly and a monthly subscription service. Please visit our SHOP to learn more.
1. Is it hypoallergenic?
Yes. Our Waterless Showers are hypoallergenic, dermatologist tested and suitable for all skin types.
2. Is it for all skin types?
Yes. Our Waterless Shower cloths are suitable for all skin types.
1. How long will it take my order to arrive?
Your order should arrive within 2-5 business days depending on the shipping method you choose.
2. Where do you ship?
We currently ship to customers in the United States, UK and Canada. We will soon offer international shipping to accommodate more customers.
3. Do you offer free shipping?
We currently do not offer free shipping.
4. Where can I purchase your products?
You can purchase our products on our SHOP. We will update this answer as soon as we are able to expand to other retailers and outlets.
5. What forms of payment do you accept?
We accept all major credit cards through Stripe and also Paypal payments.
6. How can I modify or cancel my order?
You can log into your account to modify or cancel your order or send us an email at firstname.lastname@example.org with your order details and we will gladly help you.
7. I had a typo in my email after I placed an order; can you help me locate my order information?
Yes. Please send us an email at email@example.com and we will help you recover your order details.
8. What is your refund & replacement policy?
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. All returns must be postmarked within 30 days of the purchase date. If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org